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Peer-to-Peer Recognition - Performance and Living Values
This company is one of the world's leading professional services organizations- a global network of member firms operating in 148 countries. Their company culture is built upon core values of integrity and honest communication. There is a focus on recognition across the organization.
The company required an employee motivation program that would align with their values, emphasizing trust, collaboration, flexibility and diversity. They demanded a robust system that could manage and operate several different programs on one platform, and a method to outsource inventory, shipping, and customer service functions. Most importantly, they wanted to add extra incentive for their employees to succeed by offering premium choice in their rewards.
Beyond program functions for their users, administration and reporting needed to be robust and detailed, able to accommodate a national program in over 40 Canadian offices. Detailed invoicing reporting must be provided regionally with completely customized taxation reporting.
The company worked with ReThink Rewards to develop and launch their internal online rewards program. This program provides a single online tool that manages a number of peer-to-peer and motivational solutions. Daily points uploads allow members to instantly redeem for over 1,200 brand-name merchandise and experiences.
Rewards are shipped to any Canadian address - work or home, depending on the member's preference. The program includes a robust reporting panel that provides the company with the ability to produce product and redemption reports as well as full taxation reporting for payroll purposes.
In two years of operation, the program has issued over 20 million points to its member for living their company's values. The peer-to-peer recognition program continues to build momentum and enhance the company's award-winning culture, netting the company two consecutive nods as a Top 100 Employer in Canada for 2007 and 2008.
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Professional Services Organization |
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CUSTOMER PROFILE
This client is one of the world's leading professional services organizations employing over 113,000 people as of 2007. Given legal requirements, they can not be named here.
CHALLENGE
This client required a motivation program to align employees and partners to company values. The rewards program required national capabilities, robust reporting for structured invoicing and taxation, and a reward selection relevant to a vast number of users.
SOLUTION
An online rewards program was launched for over 6,000 employees in Canada. It included daily uploads linked to the client's HR Systems. Custom reporting was built according to specific requirements.
RESULTS
The program has issued over 20 million points to members living the company values. This alignment has contributed to this client being named a Top 100 Employer in Canada in 2007 & 2008.
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